Disclosure under the Act on Specified Commercial Transactions
Last updated: October 13, 2026
Business Name
NEO – Japan Relocation & Settlement
Business Operator
Junshi Hagiwara
Sole Proprietor
Business Address
The business address will be disclosed without delay upon request.
Please submit your request through our Contact Form. We will provide the information by email before you enter into a service agreement.
Telephone Number
The telephone number will be disclosed without delay upon request.
Please submit your request through our Contact Form. We will provide the information by email before you enter into a service agreement.
Contact
Please contact us through our Contact Form.
Website
Service Fees
Service fees are shown on the relevant service or Plans & Pricing page, or provided in an individual quotation.
Unless otherwise stated, all prices shown by NEO include Japanese consumption tax.
Final pricing depends on the requested support, scope of work, location, timing, complexity, and other relevant circumstances.
Additional Costs
Unless specifically included in the quotation or service agreement, additional costs may include:
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Professional or specialist fees
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Government or application fees
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Interpretation or translation fees
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Transportation and travel expenses
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Accommodation expenses
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Provider or third-party service fees
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School-related fees
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Delivery or courier charges
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Other external costs required for the requested support
Any known additional costs will be explained before the related paid work begins.
Payment Methods
Payment is made by bank transfer unless another payment method is stated in the quotation or invoice.
Payment Timing
Payment is generally required in advance by the deadline stated in the quotation or invoice.
Unless otherwise agreed in writing, NEO will begin paid services after confirming receipt of the required payment.
Service Start and Delivery
The service start date and schedule will be confirmed based on the agreed scope of work, payment confirmation, availability, and any required coordination with third parties.
Some services may depend on the availability, response time, or procedures of external providers, professionals, schools, government offices, or other third parties.
Application and Service Agreement
Submitting an inquiry or a Free Consultation & Quote request does not create a service agreement.
Before paid services begin, NEO will explain the proposed support scope, fees, and important conditions.
A service agreement is established after the service scope, fees, and relevant conditions have been agreed between the customer and NEO.
Cancellation and Refunds
Cancellation and refund conditions are described in our Cancellation Policy.
If a quotation or service agreement contains specific cancellation conditions for a particular service, those conditions will apply to that service.
Third-Party Services and Licensed Professionals
Some support may involve independent third-party providers or licensed professionals.
Their services, fees, availability, terms, and cancellation policies are separate from NEO unless specifically stated otherwise.
NEO does not provide regulated professional services unless legally authorized to do so.
Service Availability
Service availability may depend on the requested location, timing, language requirements, provider availability, complexity, and scope of support.
NEO may decline a request that is outside our service scope or that cannot reasonably be provided.