Who This Support Is For
Whether you’re planning your move, already living in Japan, or relocating with family, we help you organize the decisions and next steps.
Planning your move to Japan
Compare areas, housing, costs, and practical options before you make important decisions.
Already living in Japan
Review your current setup, compare better options, and get support with specific changes or issues.
Moving with family
Plan housing, schools, daily life, and family needs together before and after your move.
What We Help You With
We support the key decisions and practical setup for your life in Japan.
Home & Area
Compare areas, housing options, commute, costs, and the local environment.
Daily-Life Setup
Organize banking, utilities, phone, internet, and other everyday services.
Family & School
Compare school options and organize practical needs for family life in Japan.
Contracts & Services
Understand key terms, costs, and service options before you agree.
Documents & City Office
Prepare for local procedures, registrations, and city-office requirements.
Banking, Mobile & Internet
Compare and organize essential services for everyday life in Japan.
Healthcare, Driving & Insurance
Find suitable options and understand the practical steps involved.
Specialist Coordination
Coordinate with appropriate licensed professionals when specialist support is required.
From Decision to Setup
Before You Decide
We help you compare options and understand what matters before you commit.
✔ Compare areas and housing options
✔ Understand costs and conditions
✔ Check school and family needs
✔ Review contracts and service choices
✔ Identify questions and potential risks
After You Decide
We help you organize the setup and coordinate the practical steps that follow.
✔ Organize setup priorities
✔ Coordinate providers and appointments
✔ Prepare documents and information
✔ Support communication when needed
✔ Keep next actions clear
Plans ＆ Pricing
Choose the level of support that fits your situation.
We’ll confirm the final scope and quote before you start.
Initial Planning
¥55,000
For people who want a clear plan before making important decisions.
Includes:
✓ Situation & needs review
✓ Risk & cost check
✓ Key decisions
✓ Recommended next steps
✓ Written summary
Best for: Early planning or before major decisions.
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MOST POPULAR
Settlement Support
From ¥330,000
For people who need practical support with housing, daily-life setup, and coordination in Japan.
Includes:
✓ Initial Planning included
✓ Home & area support
✓ Daily-life setup
✓ Provider comparison
✓ Coordination & follow-up
Support scope is tailored to your situation.
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Family Settlement
From ¥550,000
For families who need housing, school, and daily-life decisions planned together.
Includes:
✓ Settlement Support included
✓ Home & area comparison
✓ School options
✓ Family-life planning
✓ Additional coordination
Best for families with school-age children or more complex settlement needs.
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Support Area
Initial Planning
Settlement Support
Family Settlement
Situation & Needs Review
✓
✓
✓
Risk & Cost Check
✓
✓
✓
Home & Area Support
Planning only
✓
✓
City Office / Bank / Mobile / Internet / Utilities
ー
✓
✓
Provider Comparison
ー
✓
✓
School Options
ー
Optional
✓
Family-Life Planning
ー
ー
✓
Coordination & Follow-up
ー
✓
✓
Written Next-Step Plan
✓
✓
✓
*Final pricing depends on the agreed support scope. Specialist fees and other external costs are quoted separately when required.
Have a specific need?
Not every situation fits a standard plan. NEO can also provide focused support for specific needs, short stays, and non-standard situations in Japan.
EXAMPLE 1
Short Stay & Regional Living
Planning a short stay or life in regional Japan?
Short Stay
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Housing
Regional Living
Transport
Furniture
EXAMPLE 2
Special Living Needs
Moving with a pet or elderly family member?
Pets
Healthcare Access
Accessibility
Elderly Family
Transport
Housing Needs
EXAMPLE 3
Focused Support
Need help with one specific issue?
School
Insurance
Healthcare
Car & Driving
Contracts
Multi-area Comparison
Focused support is quoted separately based on your needs and scope of work.
Specialist fees and other external costs are quoted separately when required.
What Support Can Look Like
Here is one example of how NEO support may work in practice.
Example: A family preparing to move to Japan
1
Understand the situation
The family is comparing two areas, looking at housing costs, and deciding which school options may fit their child.
2
Compare the options
NEO helps organize the differences in location, housing, school choices, commute, and daily-life costs.
3
Make the key decisions
The family chooses an area and housing direction with a clearer understanding of the trade-offs.
4
Coordinate the setup
NEO helps organize the next steps, such as local services, provider communication, appointments, and other practical setup needs.
5
Result
The family moves forward with a clearer plan, fewer unknowns, and a more organized setup process.
Support scope varies depending on your situation and selected plan.
FAQ
Here are answers to common questions about NEO’s support, plans, and consultation process.
Q1. Can you support me before I arrive in Japan? A. Yes. We can help you compare areas, housing, schools, services, and other practical options before you arrive, so you can prepare with a clearer plan.
Q2. Can you help me if I already live in Japan? A. Yes. We can review your current setup, compare alternatives, and support specific changes or issues if something is not working well.
Q3. Which plan should I choose? A. It depends on how much support you need. Initial Planning is for early decisions, Settlement Support covers broader setup and coordination, and Family Settlement is designed for families with housing, school, and daily-life needs.
Q4. Can I ask for help with only one specific issue? A. Yes. Focused Support can be arranged for specific or non-standard needs. The scope and price are quoted separately based on your situation.
Q5. Is in-person support included? A. It depends on the agreed scope. Online planning and remote coordination are available nationwide, while in-person support can be arranged when needed. Additional fees may apply.
Q6. Can NEO contact providers or join appointments? A. Yes. We can help coordinate communication with providers and arrange appointment support when included in the agreed scope. Interpretation can also be arranged separately when needed.
Q7. Do you provide visa, legal, tax, or other licensed professional services? A. NEO does not perform work that requires a professional license. However, we can help you understand what type of specialist may be appropriate based on your situation and help coordinate with licensed professionals when needed.
Q8. Are specialist fees and other external costs included? A. Unless clearly stated otherwise, specialist fees and other external costs are separate from NEO’s support fees. We will explain any expected additional costs before you decide.
