Privacy Policy
Last updated: October 13, 2026

NEO (“NEO,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your personal information.

This policy applies to information collected through www.neolifejp.com, our inquiry forms, email communications, and the services we provide.

1. Information We Collect

We may collect information that you provide to us directly, including:

• Your name and email address

• Your current location or intended location in Japan

• Your planned timing for moving to or staying in Japan

• The type of support you are interested in

• Information about housing, schools, family needs, business setup, or daily-life needs

• Information you provide in messages, consultations, or other communications with us

We may also automatically collect limited technical information when you use our website, such as your browser type, device information, IP address, pages viewed, and information collected through cookies or similar technologies.

You do not need to provide more personal information than is reasonably necessary for your inquiry.

2. Sensitive Information

Some support requests may involve information about health, accessibility, children, elderly family members, or other personal circumstances.

Please provide this information only when it is relevant to the support you are requesting.

When we receive sensitive personal information, we use it only for the relevant purpose and handle it with appropriate care and in accordance with applicable law.

3. How We Use Your Information

We may use your personal information to:

• Respond to your inquiry

• Understand your situation and support needs

• Recommend suitable services or support plans

• Prepare estimates, proposals, or quotations

• Provide and coordinate agreed services

• Communicate with you before, during, and after the service

• Coordinate with service providers or appropriate professionals when necessary

• Manage contracts, payments, and business records

• Improve our website and services

• Maintain the security and proper operation of our website

• Comply with legal or regulatory requirements

We do not sell your personal information.

We do not use your personal information for unrelated marketing without your permission where consent is required.

4. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal information, we may process your information because:

• You have asked us to take steps before entering into a service agreement

• Processing is necessary to provide services you have requested

• We have a legitimate business interest in responding to inquiries, operating our services, and maintaining website security

• You have provided your consent

• Processing is necessary to comply with a legal obligation

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

For users covered by the GDPR, transparency regarding purpose, legal basis, retention, recipients, international transfers and individual rights is an important part of the required privacy information. European Commission

5. Sharing Your Information

We may share personal information only when reasonably necessary.

This may include sharing information with:

• Website, hosting, email, cloud, CRM, or other technology service providers

• Professionals or local service providers involved in your requested support

• Payment or administrative service providers

• Government authorities or other parties where required by law

When coordination with a third-party provider or professional is required for your case, we will only provide information reasonably necessary for that purpose.

Licensed work such as legal, immigration, tax, or other regulated professional services may be handled by appropriate independent professionals.

Those professionals may have their own privacy policies and legal responsibilities.

6. International Data Processing and Transfers

NEO is based in Japan, but some of the technology and cloud services used to operate our website and business may process or store information outside Japan.

For example, our website is built using Wix, whose services operate internationally. Wix states that personal information may be processed through its global services and infrastructure. wix.com

Where required by applicable law, we take reasonable steps to ensure that personal information transferred internationally receives appropriate protection.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function properly. Other cookies may be used for analytics, performance measurement, or other optional functions.

If non-essential cookies are used, visitors may be given the option to accept or decline them through the website's cookie settings or consent banner.

Third-party services, such as analytics or advertising services, may use their own cookies and have their own privacy policies.

Wix specifically distinguishes essential from non-essential cookies and provides a consent system allowing visitors to accept or reject non-essential cookies. Wixサポートセンター

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Inquiry and consultation information may be retained while we communicate with you and for a reasonable period afterward in case follow-up support is required.

Information related to contracts, payments, accounting, or transactions may be retained for longer periods when required by applicable law.

When information is no longer reasonably necessary, we may delete or anonymize it.

9. Your Rights

Depending on the laws that apply to you, you may have the right to request:

• Access to personal information we hold about you

• Correction of inaccurate information

• Deletion of your personal information

• Restriction or suspension of certain processing

• Withdrawal of consent

• Information about how your personal information has been used or shared

Residents of certain countries or regions may have additional rights under local data protection laws.

We may need to verify your identity before responding to a request.

Japanese privacy law also provides procedures concerning disclosure and other requests relating to retained personal data. Personal Information Protection Commission (Japan)

10. Information About Children

Our services are intended to be requested by adults.

We do not intentionally collect personal information directly from children through our website.

Parents or guardians may provide information about their children when it is reasonably necessary for services such as school selection, family relocation, or settlement planning.

11. Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

12. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

NEO is not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website functions, or legal requirements change.

The latest version will be published on this page with an updated “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact us through our Contact Form.

NEO
Japan Relocation & Settlement Support
Japan

Business operator information is available on our Specified Commercial Transaction Act page.